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Post in Customer Support

Store Complaint

I went into Sephora on Dec 31, 2019 to do a return. The employee gave me $8 instead of $18. When I realized that 24 hours later, I realized I had to give them a call. I spoke to them today 1/2/20 and they said in order to verify it they would have to go through camera footage and it would be done in an hour. I waited 3 hours and I received no call. I had to go to Sephora for my mom so I asked about the situation and was told that they were only barely looking at the footage. I waited 30 minutes for the manager to come out and speak to me only to tell me that the footage isnโ€™t working and their tills were balanced for that day and that I would have to wait until tomorrow. I have to drive an hour for this Sephora all for $10. I would not go through all this trouble if I was lying. If their footage was not working, they shouldโ€™ve called and told me. I gave them my number so itโ€™s not like they didnโ€™t know how to contact me. Iโ€™m extremely frustrated because I now have to make multiple trips to come back to Sephora for $10.

Re: Store Complaint

Hi @selx,


I am sorry to hear this!. Due to system limitations we are unable to assist with in store purchases. However, if you do not hear back from the store within the next 24-48 hours please send me a PM and I will look into this further for you. I hope that this helps. 




RE: Store Complaint

As a fellow consumer I understand your displeasure. It almost would have been better to say โ€œ Iโ€™m so sorry but since it has been a few days all We can do is check that days till for an overage matching that amount otherwise we canโ€™t possibly accept your word on this matter. โ€œ because that is obviously the bottom line here. That being said, Iโ€™m sure you would agree that it is not an unreasonable bottom line. I mean for a place of business to accept anyoneโ€™s word on staff short changing them would be incomprehensible.
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