Stolen package

[EmChen3499]

I’m feeling really frustrated as I’ve tried talking to CS and have found no resolution with them regarding a package that didn’t turn up at my door. 😞 I was really looking forward to my order and gifting some of the items I had bought for my sister in law’s birthday 

I tell them that my package has gone missing as the person who delivered to my door had left it IN THE OPEN while I was at school. these reps just tell me that it’s been marked delivered on the system and when I ask if there’s anything I can they leave the chat and I’m stuck with no answer or resolution. I am beyond upset because I spent over $300 on products that I don’t even have with no answer. 

[LaurieBT]

@EmChen3499, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!