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Post in Customer Support

Stolen package

Spoiler
 

My package was to be delivered unbeknownst to me on yesterday from CDL…. My item was delivered and left unattended in my lobby which then disappeared….. I contacted customer service who has now told me that there was nothing they could do due to me having past accommodations …. After contacting CDL I was told that they did everything on their part. They inform drivers to leave packages unattended in lobby this is a disgrace I’m now SOL of $200 I’m beyond livid.

Re: Stolen package

@Chocolatelashe I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

Re: Stolen package

@Chocolatelashe I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact Sephora privately by Facebook, X or Instagram. 

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