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Post in Customer Support
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Sticker placed over product expiration date

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I received what appears to be an attempt to sell expired products. When I opened my online order, I noticed the back of the product with the lot information was off center, so I peeled it back and discovered a sticker with a different expiration date (07/25)  had been placed over the original one (08/24) and received the product in September, so itโ€™s already expired based on the original expiration date. Any idea whatโ€™s going on here?

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3 Replies

Re: Sticker placed over product expiration date

@payjuhh I'm not able to reply to your PM as you do not have them enabled. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.  

Re: Sticker placed over product expiration date

Could you try again now? I think my settings are updated!

Re: Sticker placed over product expiration date

@payjuhh I'm sorry to see that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

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