Shopping Bag

[catherineu2]

Just wondering why everything in my shopping bag is gone? I went to make a purchase and everything I picked out is gone. My shopping bag is now empty.

[DaneeBT]

Hi catherineu2,

I'm sorry for the issues with your shopping cart! Are you still experiencing this? If so, have you tried refreshing the page and/or allowing a few minutes for it to load? Please let me know if you're still experiencing any issues.

Always,

Danee

[catherineu2]

Unfortunately, it keeps happening. I sent an email out to Sephora about it and was told it was probably because the items were sold out or removed from the website. None of the items I had were either. It's really annoying as I research a lot into the products I purchase and I put them in my shopping bag to keep for when I can make a purchase (ie. have enough money saved up). I sometimes forget what I have saved in there until I go to buy them so when they are just gone I have to go through everything again to try and remember. I've re-added my products 4 times this week and they keep getting deleted.

[IrinaGai]

I've been having exactly the same issue! Couple weeks ago, I have purchased items from my shopping bag, but everytime I would open the site, it would bring up those items instead of the new ones I have placed there. It is frustrating and I've been trying to wait and reload shopping cart page, but when I open the site again it's back to those old items.

[keelybt]

@IrinaGai I'm sorry to hear that you are experiencing this issue. Our technical team is looking into this and we hope to have it resolved soon. 

[MeganBT]

Hi @catherineu2,

This sounds very frustrating and I'm sorry to hear that this issue has continued. I'm going to send you a PM to help you troubleshoot further.

All my best,

Megan

[Kim888]

@catherineu2 some people have been saying there is a glitch right now. Try loading the cart page and giving it a minute or two to load - that has seemed to help. 

https://community.sephora.com/t5/Customer-Support/Empty-Basket/m-p/2930931#M117108