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200,418 Posts
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Defective Gift Card
This seems to be an ongoing problem with Sephora. If anyone has found a
solution, I would be grateful! I have a 50$ giftcard and when I
scratched off gently with my fingernail to reveal the numbers, s...
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Re: Defective Gift Card
Hi @steph0406, I'm sorry to hear about this experience! In this case, I
recommend calling the phone number on the back of the card to learn if
they're able to further assist with providing the card details.
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Re: Defective Gift Card
Yeah I have and that continues to be the problem. Whoever you talk to
says that they can’t do anything about damaged gift cards without
acknowledging that it is Sephora that is selling defective cards...
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Re: Defective Gift Card
@steph0406 If you have the first 12 numbers, we may be able to locate
the card in our system. If you have the first 12 digits available,
please send me a private message with the gift card number and ...
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Re: Defective Gift Card
Actually, it won't let me message you privately. Every time I try it
gives me an error message.
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Sephora in Egypt – Huge Demand!
Hey Sephora! 😭💄Egypt is starving for your products! We pay 3–4x more
from resellers just to get your goodies. Your fans are literally begging
you to open here, we’ll line up outside your store and b...
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Re: Sephora in Egypt – Huge Demand!
Hi @Hazel242009, thank you for reaching out and your passion for
Sephora! At this time, we only have information for Sephora US and
Canada. However, we value your support and hope to continue expanding
our Sephora locations.
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Re: Sephora in Egypt – Huge Demand!
Hi Laurie! 🤍Thank you so much for taking the time to reply! I really
appreciate it.I just wanted to emphasize again that there’s a huge
community of Sephora fans in Egypt who are eagerly waiting for ...
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Credit Card Payment on Checkout?
I'm trying to understand why when I add the gift card to my order my
total goes up with a "credit card payment" section added to it? The math
doesn't add up!
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Re: Credit Card Payment on Checkout?
This happened to me as well, I have a 25 dollar gift card. But the
foundation is still charging me 50?
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Re: Credit Card Payment on Checkout?
@GracieGurung The screenshot you posted shows that your total is $50.76.
As you applied a $25 gift card, your remaining balance is $25.76.
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Re: Credit Card Payment on Checkout?
I understand that the credit car payment line shows the actual amount
after the gift card is added to the basket. However, I do not understand
why when I go to pay it still shows the total amount charged as the
amount without the gift card.
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Re: Credit Card Payment on Checkout?
@ericatfw The Order Total does not change whether a gift card is being
redeemed or not; the Order Total is the amount of the entire order. If
you're using a Gift Card, the amount Redeemed will show to...
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Re: Credit Card Payment on Checkout?
I'm also having the same problem. How can this be resolved?
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Re: Credit Card Payment on Checkout?
Hi @SM885, The "order total" represents the final price of all the
products you are purchasing plus tax. The method of payment will not
have any impact on the order total. It will remain the same whet...
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Re: Credit Card Payment on Checkout?
It's now March 2024, and here I am - also seeking an explanation! While
this does help, I have to say that this is a really absurd way to show
my remaining amount owed. I'll take another look. I'm sti...
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Re: Credit Card Payment on Checkout?
@DonnaMartin Sorry for any confusion. If you'd like me to look into this
for you, you are welcome to send me a private message with a screenshot
of your Order Totals section and I'll be happy to clarify!
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Re: Credit Card Payment on Checkout?
Thanks!! I was so confused since I'm placing a rather large order,
Really helped me out!
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Re: Credit Card Payment on Checkout?
This is also happening to me, and none of these replies are making it
any easier to understand. I know that the gift card amount is redeemed
when applied, and the remaining balance for the product aft...
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Re: Credit Card Payment on Checkout?
The same this is happening to me, how do i remove the credit card
payment
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Re: Credit Card Payment on Checkout?
@cloudiatodman If your gift card does not cover the total completely,
the remainder would need to be charged to a card. In the example in this
post, you can see that the credit card payment was reduced by the amount
of the gift card.
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Re: Credit Card Payment on Checkout?
This is happening to me too. Why am i paying an additional $15.28?
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Re: Credit Card Payment on Checkout?
@BriaMichelleOG If you are using a gift card, you will see the gift card
amount redeemed and the remainder to go on your credit card of choice
under credit card payment.
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Re: Credit Card Payment on Checkout?
HI @Anonymous, I'll send you a PM after looking into it. Always, Danee
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Re: Credit Card Payment on Checkout?
Hi, I'm also experiencing this issue. How do I know how much will be
charged to my card?
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Re: Credit Card Payment on Checkout?
Hi @emariiiee, If you entered a Gift Card at checkout, the balance on
the Gift Card would be applied and the remaining balance would be
charged to your debit/credit card that is provided at checkout. ...
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Re: Credit Card Payment on Checkout?
Hi @Robbiesmom, I'm sorry for the confusion! If you entered a Gift Card
at checkout, the balance on the Gift Card would be applied and the
remaining balance would be charged to your debit/credit card ...
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Re: Credit Card Payment on Checkout?
I am having a strongly similar concern. Originally, the total for my
order was $87. With the gift card included which was $40, the price
should have went down to $47 total with the tax payment! I want the
credit card payment removed
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Re: Credit Card Payment on Checkout?
@Fran195 The credit card payment line indicates how much will be charged
to your credit card after the gift card has been applied.
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Re: Credit Card Payment on Checkout?
This also happened to me, can you help me with this? it just does not
make sense
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Re: Credit Card Payment on Checkout?
Hsving the same issue here - so, the amount you'll be charged is the
"credit card payment" amount, right? Am I safe to proceed with the
checkout even though the order total is more than what I'm supposed to
pay?
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Re: Credit Card Payment on Checkout?
Hi @Haileybp123, Sorry for the misunderstanding! The gift card would
cover the amount that it has on it. The remaining balance would be
covered by your preferred credit/debit payment method. I'll send...
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Re: Credit Card Payment on Checkout?
Hi @lindseyeller, I am so sorry to hear this. I will send you a PM to
further assist you. Thank you! Best, Rebecca
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750$ gift card
Is it true that Sephora gives away 750$ gift cards to review there
products. I came across a website (reviewsepho.com) that’s gives you a
free 750 gift card. I wanted to know if this was real before I get it.
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Re: 750$ gift card
I was wondering if they had something where I can get stuff for free
WITHOUT having to buy anything else like the all de janeiro perfume
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