Shipping Issue with OnTrac (As Always)

[MK9000]

OnTrac falsely said “delivered” Friday 12/9, but was actually delivered Monday 12/12 (after a massive 2-day storm they could have avoided).

Box arrived wet and soft. (Took photos.) I could push in the side of the box with just my finger. After opening it, some of the product boxes were also dampened & soft, crushed with just a little touch.

Rain and gutter water are not at all hygienic. I can’t give contaminated items as holiday gifts; I also can’t use dirty products without my skin breaking out. May I return the entire package & have the exact order reshipped via a different shipping carrier?

Note, virtually all packages I receive from OnTrac are either lost/stolen or delivered several days late. Every package is accompanied by a false “delivered” date. (Working from home, I can hang out and leave my front door ajar to see when packages are "delivered.") My inner ethicist worries that OnTrac overburderns its drivers, who cannot complete their quotas, while large online companies simply don't care. Obviously, I avoid businesses that use OnTrac. 😛

Can you also flag future orders from Sephora.com to be shipped via a different carrier? I don't have these problems with USPS, UPS, FedEx, etc. 

Hopefully, someone from Sephora Customer Service here can help me . . . Chat doesn't work, and I haven't heard back from your Customer Service email. 🙂

Happy holidays~~

[lalalola1]

I feel your pain, I’m having so much trouble with OnTrac. My shipment has been delayed 4 times and everyday they say it’ll be delivered the next day (it’s never delivered). I called the Sephora customer service line to ask if they could make a note on my account to use any other shipper other than OnTrac. Unfortunately they told me they couldn’t do that. Other companies I buy from were able to make that shipping exception but not Sephora. I guess I can no longer online shopping from Sephora if they’re using OnTrac.

[keelybt]

@MK9000 I'm sorry to see that! I will send you a PM to help.