Shipped using Canada Post Despite the Strike

[morg95]

I ordered yesterday and Sephora shipped out this morning using Canada Post despite the ongoing strike. All other online retailers have pivoted to Purolator, UPS and FedEx and now my package is going to be stuck in transit until the strike is over. This is bananas! I would like to cancel my Order and I will order from another retailer.

[LaurieBT]

Hi @morg95,

I'm sorry to hear this and appreciate you reaching out to us. We invite you to contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where we can look into this further for you. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie

[lbnana]

So you can send a generic scripted response and then disconnect the chat without making any effort to resolve the issue?