Shipped order

[SandraShayani]

Hi, I just need help with an order that I don’t know if it was already shipped 

[LaurieBT]

@SandraShayani, I'm happy to check on this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[SandraShayani]

thank you so much for answering me!

i called costumer support… i was told that, because its perfume I have to wait for it to be picked up by the carrier. It is packed and just waiting for the carrier. She tried to reshipped, but it was unavailable for her…