Shipment delivered to the wrong address

[LauCejudo]

Shipment was delivered to the wrong property and courier does not even answer when conta ted.

I attach the delivery photo from the proof of delivery. Please investigate — the photo does not match my property at the delivery address I provided in ZIP . Please provide the courier’s GPS log or route for that delivery . 

[aidentan]

I’m sorry to hear that. But you are not alone. I have the same thing happened to me yesterday. It was delivered to wrong house. I called the customer service and they refused to take responsibility as its fedex falut. I do walkin shopping all the time. This is my first time making online order. Shame on Sephora!

[LaurieBT]

Hi @LauCejudo, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and shipping address, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[LauCejudo]

Hi dear! Have you received my Direct message?

[LauCejudo]

@LaurieBT 

[LaurieBT]

Hi @LauCejudo, yes, I've responded to your message. Thank you!