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Post in Customer Support
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Shade Finder Error?!

I've been trying to use the Shade Finder since yesterday but it won't load (in the app) & gives me an error message. I'm wondering if it's my phone or if it's a glitch with the app? Has anyone else encountered this issue? Can I get help from customer support? Thanks! 

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Re: Shade Finder Error?!

Hi @BaseballJen,

 

I'm sorry for the trouble! Our technical teams are currently working to resolve some issues with the app and this could be related. Can you please check if you're able to use the Shade Finder on the mobile browser or desktop browser?

 

Best regards,

Laurie

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