Sephora gift card shows $0 after transaction failed!!

[Karlyy7x]

I was making an order in the Sephora app and I used a $15 Sephora gift card. I tried to submit payment but it gave me an error that something was out of stock. My credit card got charged and now my gift card shows a $0 balance! I've been back and forth with Sephora and no one can help me! I really want to place my order soon so I can use a promo code. No one seems to know how to help me, I emailed and called. This is such horrible service 😞

[Nancpanz]

I’m new to SEPHORA, but I will never buy anything else. You see our family alternates Christmas and Thanksgiving. This year was our year for at Thanksgiving. So I purchased 4 gift cards. Each bring $200 each, well you guessed right. They all had 0.00 balances. I purchased them, wrapped them and put under the tree until Friday after thanksgiving. The girls went to redeem and they were empty. I called Sephora and they blew me off, telling me to call the store where I purchased them. They said not there problem call Sephora. The mgr I spoke to was the most rudest person/man I have ever delt with in my entire life. 
#giftcards

#customerservicestinks

@sephoracommunity

[AndreaPC]

I just had my card declined trying to purchase online. It had $100 in my gift card & now it’s saying I have $0 in the card. How?? Help please.

[Jullie2002]

$200 Sephora e-gift  was sent to my email now by my boyfriend he bought it on Amazon I tried to check the balance now only to discover that there’s no money on the card, the balance was 0.00

what can I do to get my the money back or the money is gone like that?

[JaneanBT]

Hi @Jullie2002,

We are very sorry about that. You would need to contact Amazon for assistance since it was purchased through them. 

Best Wishes,

Janean

[makeupjunkie65]

@Jullie2002  You would need to contact Amazon but remember everyone treats gift cards same as cash. If lost or stolen they will not replace or refund.

[TheBrownBunny]

I'm having this issue too! Only when I shopped online. Gift card you know has money left on it because it was $100 and I bought something small. It them registers as a zero balance!

[DaneeBT]

HI @AndreaPC,

Oh no! I'll send you a private message.

Always,
Danee

[Gil5736]

I had the very same problem, of zero sums on Gift Cards I bought on Amazon for my girlfriend. It happened to me several times. I phoned both Amazon and Sephora customer service and didn't help at all. 
I can provide details of my orders in PM if necessary. 

[keelybt]

@Gil5736 If they were purchased on Amazon, you would need to reach out to Amazon directly for further assistance. 

[KayPlantPost]

I had the same thing happen! I was given an eGift Card, went to use it at the store & the balance was zero. Not sure how to resolve this. 

[LaurieBT]

Hi @KayPlantPost,

I'm sorry for the trouble and I'll send you a message for more information shortly.

Best,

Laurie

[ebolana]

I just got a gift card as well for Xmas was supposed to have 100 dollars on it and went to use it today (keep in mind I just took it out of the packaging too so brand new) and there’s absolutely nothing on it the lady at the register rechecked and I even called to check my balance over the phone and nothing on it

[dandan444]

I just Got 500 card and it wasn’t used but it had a 0 balance in it why? Is my 500 gone? 

[LaurieBT]

Hi @dandan444,

I will send you a private message shortly so that I can take a look further. Thank you.

Warm regards,

Laurie

[ZakiyaBT]

Hi @ebolana,

I am sorry to hear that you are having trouble with your gift card. I will send you a PM for further assistance. 

Best,

Zakiya

[SianBT]

Hi Karlyy7x, 

I'm sorry to hear about this experience!

Sending you a PM now to assist you further. 

Bisous, 

Sian

[mgh709]

I had the same thing happen. Not sure how to get it reloaded?

Maggie

[ZakiyaBT]

Hi @mgh709, 

I am sorry to hear this! I will send you a PM for further assistance. 

Best,

Zakiya

[mgh709]

Hey - I didn't get a message back? Just wondering the status of this ! Maggie

[WallaB]

This just happened to me too! I'm at a loss for what to do.