Sephora cancelled by orders due to “unsuccessful authorization”

[sunnybeach252]

This week I’ve had two orders cancelled for “unsuccessful authorization.” I used two different cards respectively for these orders since the first cancelled for an “unsuccessful authorization.” I figured it was a glitch with that card. Once it happened again with the second card I contacted the merchants of both cards who said there’s no issue with my accounts. I’m not trying a third time. I don’t trust  Sephora with my financial information. I found the items on Amazon and ordered there. I still want to know why this happened with Sephora. When I first discovered all this I went to the website and it was down. Now that’s it is back up I got on here trying to understand what is going on with all this. I then saw other threads going back multiple years with this same issue. This seems unprofessional of Sephora to have this chronic issue and to still not have it resolved at this point. 

[silksheets]

Update: the email just told me it was marked unsuccessful authorization bc my payment information couldn’t be verified, and to re-place the order. However, my order included a perfume voucher that I threw away after placing the order. Please advise. 

[DaneeBT]

Hi @silksheets Please contact us via phone at 1-877-737-4672 or via our live chat so we can further assist. I'm sorry for the trouble!

[AEngelking]

I just had this happen to mine as well. My sister is picking up the order for me and Sephora cancelled the transaction.

[keelybt]

@AEngelking I'm sorry to hear that! I will send you a PM. 

[angrybarbie]

Happened to me too 1 hour ago. 2 times with card A and 1 time with card B. I knew my card is not the issue 

[LaurieBT]

Hi @angrybarbie,

I'm sorry that your orders were unsuccessful! I'll take a look further and I'll send you a message.

Best,

Laurie