Sephora bad service

[thilu]

For the first time ever, Sephora has sent me an expired product!!! 
I have never faced an issue like this before, I have ordered the first aid’s bump eraser set in OCT2024, unfortunately I opened it in Jan2025, only to see that it’s already expired in Oct2024. I also contacted the customer service, but they couldn’t help me because it’s past 60days. I totally understand that, what about the fact that they have sent me an expired product. Please look into this issue. 
First Aid Beauty Smooth Skin Season – Body Essentials Holiday Gift Set#valueset

@sephora 

 I can also provide the model number for the item if needed. 

[LaurieBT]

@thilu, I'm so sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number or registered email address, I'll look into this.

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!