Sephora app won’t work on iPad?

[luvmyfam]

Can’t use app on iPad. Goes to login screen and when I do login just flashes back to that screen. Or flashes error, or flashes to enable Touch ID. Works fine on iPhone.

[DaneeBT]

@luvmyfam Oh no! I'll send you a PM.

[threeplus1]

Same issue still going on. When attempting to login on updated iPad, I receive an error message “Response could not be serialized input data was nil or zero length”. App works on iPhone, but much easier to see and shop on iPad. Please advise all of us how to resolve. 

[DaneeBT]

@threeplus1 Oh no! Please try deleting the app and reinstalling it. Additionally, it looks like your private messages are currently turned off. If deleting the app and reinstalling it did not resolve the issue, please send me a private message with your registered email address and a screenshot of the error or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[threeplus1]

Like all the others who have posted in this thread, I have deleted the app and reinstalled multiple times. My iPad is up to date, I’ve turned it off and back on. The error is the same as what others have posted and exactly what I typed, but I’ll attach a pic. I also made sure to turn on my private messaging before initiating my post, but I’m not sure why the fix for this needs to be a private message since it seems to be a prevalent and ongoing issue. Thanks for any assistance. 

 

[anniemur]

Hi,

this is the same error that I get.

I contacted the CS on chat but it's not solved yet.

Please, help.

Thank you.

[DaneeBT]

@anniemur Oh no! It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[cchelp]

The app also does not work on my new iPad air...help?

[cchelp]

and I have deleted the app several times, it keeps being glitchy telling to use touch ID and then flashing it cannot register my touchID, it will not allow me to update my address or credit card...complete nightmare.

[DaneeBT]

@cchelp Oh no! It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[shasta7]

This is happening to me too, not sure how to fix it 

[LaurieBT]

Hi @shasta7,

My apologies! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this for you. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[DesiBarbie]

Looks like we are all experiencing the same problem that only seems to be impacting iPads. My software and app are up-to-date. Has anyone figured out a fix for this? This has been going on for too long.