Sephora app won’t work on iPad?

[luvmyfam]

Can’t use app on iPad. Goes to login screen and when I do login just flashes back to that screen. Or flashes error, or flashes to enable Touch ID. Works fine on iPhone.

[CR899394]

Same issue. I have deleted and reinstalled multiple times, still doesn’t work.

This is a constant ongoing issue. At this point I’m deleting the app.

[LaurieBT]

Hi @CR899394,

I'm sorry about this! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie   

[CR899394]

No need to private message, it’s not a private issue. Obviously, looking at all these posts, Sephora clearly has an issue that needs to be fixed. Ulta has a very user friendly app with no issues.

[glitterboo]

Same. New iPad, updated software. Just fix the issue Sephora, no private message needed. 

[DaneeBT]

@glitterboo It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[strappedupballa]

yea it doesn’t work for me either makes me rage really bad. i prefer apps over website, but the app is just so glitchy

[samsam26]

I am having the same problem.  The App doesn’t work anymore on my iPad.  This is a huge problem because some of the offers are only available on the App.  Like the 8/10 offer for 10% off.  Until yesterday, the iPad App was my primary way to shop & order and had never been a problem.

[keelybt]

@samsam26 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and details of the issue you are experiencing or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[samsam26]

Hi Keelybt - I tried to send you a message but am getting errors messages even attempting this:

the App doesn’t work anymore on my iPad. It started on Tuesday when the app was giving me an error message that the code for 10 percent off was only available on the app. I was making a 117 purchase on the app.  I called CS.  They told me to delete the app and set up new password. It did this 3 times and it never solved the problem.  Now when I try to login to the app on my iPad, it keeps cycling back to the login screen after I have already logged in.  It acknowledges that I am in my account by showing my current points etc but when I try to shop or go to another screen it only takes me back to the login screen. This is a huge problem because some of the offers are only available on the App.  Until Aug. 20th, the iPad App was my primary way to shop & order and had never been a problem.

[keelybt]

@samsam26 Can you please confirm the make and model of your ipad and the app version you have? You can find the app version number by pulling up the app in the app store. 

[samsam26]

Thank you for your help!

[keelybt]

@samsam26 Thank you! I will forward this to our technical team to look into further. 

[samsam26]

Hi - this is a screen shot of the latest error message that I receive when I try to login.

[keelybt]

@samsam26 I have been informed that this issue should now be resolved with the latest app update. Can you please confirm you have updated your app and if you are still having trouble, please share the error message and time of the attempt. Thank you! 

[samsam26]

I updated the app and then deleted the app and reinstalled and am still not able to login in.  I am getting the exact same error messages.

[keelybt]

@samsam26 Can you confirm the approximate time of the attempt so our technical team can investigate further? 

[keelybt]

@samsam26 Thank you! I will share this with our technical team. 

[Tokyo727]

Hi, I have the same problem here ! Removing and downloading the app again does not solve the problem. For your information, my Ipad is not recent and I have never had a problem before. In addition, before I could no longer connect to it, I no longer saw the offers and the page was constantly rebooting. I wanted to mention it here but I will write an email directly to Sephora Canada about it. Thank you!,

[elle1960]

I have the exact same problem. Did you receive any helpful information?

[LaurieBT]

Hi @elle1960,

I'm sorry to hear this! Can you please ensure you have the latest version of the Sephora app, and that your iPad is also fully updated? If the issue persists afterwards, please let us know. 

Best regards,

Laurie