Sephora app won’t let me log in from Canada.

[Amberlishis]

When I open the Sephora app it says it does not support a Canadian shopping experience. I’ve been using the app for years and my husband can log in to the app from his phone but it won’t work on mine.

[Pugluma]

For those still looking for help.
 
I asked IT individual from work about this (since Sephora’s IT simply states to reset password … sigh). 



What they recommended worked. 



1. Delete app
2. Restart phone/device
3. Clear all browser(S) cache
4. Restart phone/device
5. Go to Sephora’s web version and do a password reset
6. Login to web version with new pw 
7. Reinstall app
8. Login to app with new pw

[Pugluma]

Has anyone in this thread found any resolution to this?  Or is this what we should expect going forward (no app use)?  

[liltrini]

Mine doesn't work either and hasn't for a long time. I am however saving a ton of money with this app not working, so I haven't really complained about it until now! Lol.

Seriously though...for many years I have started my mornings off by opening the Sephora App and perusing the new stuff that has dropped, what the samples are, what the rewards are, what offers are new etc, etc. 

Sephora you need to fix this app and quick. You are losing so much money from this app not working. It is so inconvenient to go on your computer or tablet to use this app, that I barely ever bother anymore. I am someone who used to order stuff at least twice a week, just for the heck of it. 

Now the only time I go online to order stuff is when I actually run out of something. 

Before I read up on every new product and when I walk into a Sephora, you know I know more about these products than the staff do. 

Now I actually am looking at makeup in a different light, and realize I don't need all of these new products etc, all the time. It's a waste of my money. 

Do you want all of us to feel this way?

No?

Then fix the freaking app, please!! 

[LaurieBT]

Hi @liltrini,

I'm sorry about this! Can you please try uninstalling and reinstalling the app, as well as ensure your device is fully updated? If the issue persists afterwards please let us know. 

Best,

Laurie

[kzelezen]

Any updates?  Cannot use my app either.

[JaneanBT]

Hi @kzelezen, We are sorry for the trouble caused. We are still looking into this. Please stay tuned. If you are using an iPad, I suggest switching to your phone or contact us at 1-877-SEPHORA in the meantime. Thanks!

Best Wishes,

Janean

[kzelezen]

Thanks for the reply!  Ugh, I hope this isn’t going to be another app that no longer works for iPad.  I don’t have a mobile phone, but my iPad has cellular connectivity.  There are several apps I used to be able to use that, after an update on their end, no longer work for iPad.  Really hoping that isn’t the case with Sephora!  I did just install the app on my husband’s phone and it is working no problem, so I suspect the latest Sephora update didn’t factor in iPad users anymore.

[Carmenisha]

thanks for this. I’ll try my phone. But don’t use my phone for browsing, just my iPad. I also hope it works.  

[Lis316]

Same issue here. 

[LaurieBT]

Hi @Lis316,

Our teams are currently working to resolve this and I'm sorry for the inconvenience! In the meantime please switch to another device or the mobile web browser if possible. If you need any assistance with placing your order please call 1-877-SEPHORA (1-877-737-4672). Thank you!

Best regards,

Laurie

[Maiatbraga]

Same problem here ! I tried to desinstall and reinstall and no success since yesterday.... 😭

[LaurieBT]

Hi @Maiatbraga,

I'm sorry about this! The appropriate team is aware of this issue and we're working to have it resolved soon. In the meantime I recommend switching to a different device or the mobile web browser if possible. Thank you!

Warm regards,

Laurie

[AmeSabourin]

App doesn’t work for me neither 😞 tried to desinstall and reinstall and no success since yesterday.

[JaneanBT]

Hi @AmeSabourin, 

I will send you a private message.

Best Wishes,

Janean

[lucyme]

I’ve deleted the app twice and it still won’t let me open the app in Canada.  

[LaurieBT]

Hi @lucyme,

I'm sorry for the trouble! This issue has been reported to the appropriate teams and we hope to have it resolved soon. In the meantime I recommend switching to another device or the mobile web browser if possible. Thank you!

Warm regards,

Laurie

[Nicool83]

Any update on this? Mine won’t work either in Canada.

[keelybt]

@NotQuite40 @Nicool83 Sorry to hear that you are having difficulty! Please try deleting the app and reinstalling it. 

[NotQuite40]

Hi Keely - tried deleting and reinstalling and still having issues 😞 Any advice? Really appreciate your help

[keelybt]

@NotQuite40 I will send you a PM for more information.