Sephora app not working

[Blondie005]

My Sephora app is not working. It won't let me view my cart or add anything. I keep getting error msgs. I deleted the app and reinstalled it but it's still not working. I would appreciate any help. Thank you!

[foxintheviolets]

I'm having the exact same issue. Deleted and re-installed but nothing works. It feels like this app is down more often that not the past few months. 

[LaurieBT]

Hi @foxintheviolets,

I'm sorry about this! It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie

[foxintheviolets]

PMs enabled!

[LaurieBT]

@foxintheviolets, I'll send you a message shortly. 

[keelybt]

@Blondie005 I'm sorry to hear that you are having trouble.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of the error message you are receiving or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Blondie005]

Would you please let me know how I can activate pms. I looked on the app but couldn't find anything about allowing private messages. Thank you. Once I can enable that, I will send you screenshots of my error msgs. Thanks again.

[DaneeBT]

@Blondie005 you can adjust your preferences in your settings!