Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Sephora Visa Error Message

I have entered in all of my information correctly.

I've tried both the address I'm attempting to ship to (family member) and my own address, which is my my cards billing address. Neither have been successful.

I've attempted to contact anybody at Comenity, but once I start to get transferred to an actual person, not the automated response robot, the call ends.

I just opened this credit line, in store, recently and I don't want to cancel it. I just want to be able to use it online.

Re: Sephora Visa Error Message

Hi @JadeMarie98,


Sorry to hear that! I'll send you a PM.




1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors