Sephora Virtual Artist not working

[Anonymous]

Sephora Virtual Artist is not working on my app... very disappointed that it hasn't worked for me ever.

[JGSFLA]

same here! I'm on Samsung I reinstalled the app and it's still not working!

[DaneeBT]

Hi @Anonymous,

I'm really sorry to hear that! Can you please let me know the exact issues you're experiencing? Is the app fully up-to-date?

Always,

Danee

[ShriandSassy]

mine doesnt work either. i have uninstalled and then the installed the app. still no luck.

[ShriandSassy]

still the same.

[RebeccaBT]

Hi @ShriandSassy,

I am so sorry to hear that you are experiencing issues with this. I recommend deleting and re-downloading your app. If this does not resolve the issue and it is still not working, please send me a private message when you have a moment. Thank you!

Best,
Rebecca

[keelybt]

Hi @ShriandSassy I will send you a PM for more information. 

[candoll]

Mine is not working either..

[melissabt]

Hi @candoll,

I am truly sorry to hear this! I suggest deleting the app and relaunching it, please let me know if this resolves the issue. If it is still not working, please send me a private message when you have a moment. Thank you.

[candoll]

Hi Melissa it's still not working..it keeps saying please try again later..please help..