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Post in Customer Support
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Sephora Virtual Artist not working

Sephora Virtual Artist is not working on my app... very disappointed that it hasn't worked for me ever.

Sephora Virtual Artist not working

same here! I'm on Samsung I reinstalled the app and it's still not working!

Re: Sephora Virtual Artist not working

Hi @KCarreon,

 

I'm really sorry to hear that! Can you please let me know the exact issues you're experiencing? Is the app fully up-to-date?

 

Always,

Danee

mine doesnt work either. i have uninstalled and then the...

mine doesnt work either. i have uninstalled and then the installed the app. still no luck.

still the same.

still the same.

Re: still the same.

Hi @ShriandSassy,

 

I am so sorry to hear that you are experiencing issues with this. I recommend deleting and re-downloading your app. If this does not resolve the issue and it is still not working, please send me a private message when you have a moment. Thank you!

 

Best,
Rebecca

Re: mine doesnt work either. i have uninstalled and then the...

Hi @ShriandSassy I will send you a PM for more information. 

Re: Sephora Virtual Artist not working

Mine is not working either..

Re: Sephora Virtual Artist not working

Hi @candoll,

 

I am truly sorry to hear this! I suggest deleting the app and relaunching it, please let me know if this resolves the issue. If it is still not working, please send me a private message when you have a moment. Thank you.

❤️ Melissa

Re: Sephora Virtual Artist not working

Hi Melissa it's still not working..it keeps saying please try again later..please help..

9 Replies
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