Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Sephora Security at Robson St location in Vancouver stereotyping?

I was just at the Robson St location in Vancouver BC to get cream concealer for contouring and highlighting and the ENTIRE time I was there the security guard followed me and only me around the store and wasn’t even trying to hide it. I’ve never stolen anything or caused any problems in this store but everywhere I went there he was staring at me! Is it because I have tattoos? Because guess what? Tattoos are extremely common these days! I felt so uncomfortable and generally unwanted that I just headed to the til without looking for other possible purchases. Even while I was in line THERE HE WAS!! Even as I left he was there staring at me through the window!!! I had to fight back the urge to flip him off because I was so insulted by his behaviour! I’m a ROUGE member and generally spend $150-$200 per visit and he wasn’t watching anyone but me and I am clueless as to why he decided to single me out and only me. When I told the girl at the til about my experience she just dismissed me. I get that the security company is separate but Sephora hired them and I think this was totally uncalled for and made me not want to return to this location ever again. #badforbusiness #stereotyping #uncalledfor #rude

Re: Sephora Security at Robson St location in Vancouver stereotyping?

Pacific Centre too!  So frustrating. 

Re: Sephora Security at Robson St location in Vancouver stereotyping?

Hi @jessicabb,

 

Sorry to hear that! If you would like to share additional details with me, please send me a private message. Thank you!

 

Always,

Danee

Re: Sephora Security at Robson St location in Vancouver stereotyping?

@MissInked I'm so sorry to hear about your experience. I will send you a PM for more information. 

3 Replies
Conversation Stats
  • 3 replies
  • 434 views
  • 0 Hearts Given
  • 4 Contributors