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Post in Customer Support
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Logannie
NEWCOMER I Rouge
‎12-12-2019 08:41 PM
‎12-12-2019 08:41 PM

Sephora Deleted My Rouge Account

I went on my app tonight to see that my account was deleted, that all 3,000 of my points were gone and that I was unable to look up my account number for this account.  Is anyone having similar problems?

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3 Replies
Melsii
NEWCOMER II Rouge
‎12-12-2019 08:49 PM
‎12-12-2019 08:49 PM

Re: Sephora Deleted My Rouge Account

I'm also having this issue and am VIB

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1 Reply
RebeccaBT
ALUM II Insider
‎12-13-2019 07:06 AM
‎12-13-2019 07:06 AM

Re: Sephora Deleted My Rouge Account

Hi @Logannie, @tianaaak and @Melsii,

 

Our Beauty Insider system is currently down. Rest assured you have not lost your Beauty Insider points. Please stay tuned and check back. Thank you!

 

Best,

Rebecca

Reply
tianaaak
NEWCOMER I Rouge
‎12-12-2019 08:48 PM
‎12-12-2019 08:48 PM

RE: Sephora Deleted My Rouge Account

Yes same problem here
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  • ‎12-12-2019 08:41 PM
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