Sephora Credit Card Reward

[LuluLauraLulu]

Today is 9/26/24.  I am trying to apply $45 in credit card rewards to my order.  I have tried multiple times on different devices using different browsers.  I have applied credit card rewards in the past and know how to do it.  Every time I try to apply the rewards I get this message:  "Sephora Credit Card rewards cannot be applied."  No explanation is provided. I  tried putting different types of items in different amounts (both less than and more than $45) into my cart and it doesn't matter how much, how little or what I am trying to purchase -- I get the same message.  I am very frustrated.  Are other credit card holders having this problem?  If it is a problem at Sephora's end I will just wait for Sephora to fix it.  The rewards expire in December 2024 (they don't last long) so I would like to use them as soon as possible.

[LuluLauraLulu]

P.S.  The $45 reward is showing on sephora.com in my cart and when I go to check out.  But when I click on "apply" I get a message that it cannot be applied without any explanation of what the problem is.  Since the reward is there, I don't think this is a Comenity issue, I think there is a tech glitch on sephora.com .

[keat]

I am having the exact same issue, there’s no reason I shouldn’t be able to use them

[LaurieBT]

Hi @keat,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie 

[LaurieBT]

Hi @LuluLauraLulu,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[LeSmith23]

Why can’t you just answer these questions publicly so that we can search for the answer? I’m having the same problem, and it would be nice to just be able to see what the answer is. 

[DaneeBT]

@LeSmith23 sorry to hear about this. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.