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Post in Customer Support

Sephora Check Out Suggestion!!!

Sephora should allow ample time, even 3-5 minutes for someone to checkout before taking out items from our cart! If you don't have info correctly done, or handicapped in some way, you lose out on your product! It gets really frustrating to lose a product that that in your checkout within a second you put it there! It shows lack of respect and bad customer service! Nordstrom is ahead of you in Customer Service as it reserves the item for time to check out, even 5 minutes is sufficient! That is what being a good business of about, taking care of loyal customers and addressing their needs! 🌷💕 Please give this post some love so we can work towards better service for all. 

Re: Sephora Check Out Suggestion!!!

Hi @BelleFin,


Thank you so much for taking the time to voice your concerns! I'm very sorry to hear about your online ordering experience. Regretfully, items in your cart are not guaranteed until checkout is complete.


I understand that this can be frustrating and I apologize for any inconvenience this may have caused you. I will be sure to share your feedback with our IT team so we can take it into future consideration. 


Stay Fabulous,
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