Sephora Chat Unavailable

[cynthiamercedes]

Sephora char has been unavailable for months and I need to contact Customer Service for an issue to redeem my Beauty Insider points.

[LaurieBT]

@cynthiamercedes, my apologies, if the chat is unavailable, you may need to keep the page open until the next agent becomes available. We're also happy to assist you here. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Thank you! 

[blue72]

hello can you help me as well. i was in a chat and it kicked me out and now says unavailable. have tried for 39 minutes 

[LaurieBT]

@blue72, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and inquiry, I'll look into this. Alternatively, you may call 1-877-SEPHORA (1-877-737-4672). Thank you!