Sephora App tech issue - App not working

[mauihawaiigrl]

Sephora App tech issue - App not working! I’m signed in on my Sephora app, it shows my ROUGE points, my orders, everything! BUT when I click on ‘Apply’ for 4x or 5X the points for offers, it gives me an error message saying that I need to be signed in..? But I AM signed in. Please fix this app tech issue!

[nahynike]

@mauihawaiigrl    I’m experiencing the exact same problem. I’m fully signed in — I can see my ROUGE points and order history — but when I try to apply the 4x or 5x points offers, it keeps saying I need to sign in. It seems like a session or app-sync issue. Hopefully the team can fix this soon because it’s preventing users from using the points we’ve earned!

[keelybt]

@nahynike I'm sorry to hear that! Are you having the same issue when you attempt to use the promo code through a browser instead of the app?

[LaurieBT]

Hi @mauihawaiigrl,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!  

Best,

Laurie

[belladew]

Same issue here — looks like a glitch. This worked for me:

• In Android, Go to phone settings > Apps > Sephora
• In iPhone, Go to phone settings > Apps > Happymod from: https://www.happymoodhub.com/happymod-ios/ 
• Clear cache (not data)
• Force stop the app
• Reopen Sephora and log in again

After that, the Apply button worked fine. Hope it helps!

[mikloeww]

• Go to phone settings > Apps > Sephora
• Clear cache (not data)
• Force stop the app
• Reopen Sephora and log in again