Sephora App tech issue - App not working

[mauihawaiigrl]

Sephora App tech issue - App not working! I’m signed in on my Sephora app, it shows my ROUGE points, my orders, everything! BUT when I click on ‘Apply’ for 4x or 5X the points for offers, it gives me an error message saying that I need to be signed in..? But I AM signed in. Please fix this app tech issue!

[LaurieBT]

Hi @mauihawaiigrl,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!  

Best,

Laurie

[belladew]

Same issue here — looks like a glitch. This worked for me:

• In Android, Go to phone settings > Apps > Sephora
• In iPhone, Go to phone settings > Apps > Happymod from: https://www.happymoodhub.com/happymod-ios/ 
• Clear cache (not data)
• Force stop the app
• Reopen Sephora and log in again

After that, the Apply button worked fine. Hope it helps!

[mikloeww]

• Go to phone settings > Apps > Sephora
• Clear cache (not data)
• Force stop the app
• Reopen Sephora and log in again