Sephora App keeps changing countries

[machaveli]

My sephora app account keeps automatically changing the country to the US. It's super annoying as it happens everytime. Ill view an item and then when I view another item, it kicks me out of the Canadian app and then my cart gets all messed up. Anyone else having this issue? 

[Melpo7]

Same hete. It logged me out for the laat couple of days and now I finally got in, was suprised to see lower prices until I figured out it was US prices vs Can. Going to see if it fixes itself or see if going on the desktop site will help.

[keelybt]

@machaveli I'm sorry to hear about this experience! Please try deleting and reinstalling the app, as this should help. 

[machaveli]

Hi there. Was just wondering if this ever got escalated? I am still having the same issue where the app keeps changing the country to the US and its been making online shopping very annoying. I also am unable to reply to messages i receive... 

[DaneeBT]

Hi @machaveli

I'm so sorry to hear about this! Can you please visit this link to send me a private message > https://www.sephora.com/users/DaneeBT In the private message, please reply with your registered email address, when you started experiencing this issue, and any other details so I can further assist.

Regards,
Danee

[EmmiKate7]

It's happening to me too. Makes it impossible to shop online! I've tried going to the "app settings" tab and manually switch it to Canada, but a few minutes later if switches back to US. I am signed in, have my address in my account my, and tried uninstalling/reinstalling the app. 

[DaneeBT]

Hi @EmmiKate7

I'm sorry to hear about this! This has been reported to our IT Department and it is being looked into. I recommend shopping on our mobile site or on a desktop. If you'd like assistance in placing an order, please contact us via phone at 1-877-737-4672. Thanks!

Regards,

Danee

[machaveli]

Unfortunately, this did not work.... 

[keelybt]

@machaveli I'm sorry to hear that! I will send you a PM for more information.