Sephora Affiliate Program USA

[Rrmb28]

Hi! 

Can anyone help me, please? 

I signed up for SEPHORA USA affiliate program through Rakuten. I got approved already but the only  sephora that is showing is SEPHORA BR and AUS. 
The SEPHORA USA is not showing. I’ve been trying for almost 2 months already. 

please help 😞

[keelybt]

@Rrmb28 I'm sorry to hear that you are having trouble. Did you fill out the online form here> https://auth.rakutenmarketing.com/auth/realms/rakuten-advertising/protocol/openid-connect/registrations?client_id=publisher-dashboard&redirect_uri=https://publisher.rakutenadvertising.com/onboarding/verify-email&response_type=code

[crazyadventures]

What if you already have a Rakuten account? I only see Sephora BR, not USA as well. The link says to "login' if you already have an account but from there, nothing. It takes me to the dashboard?

[LaurieBT]

Hi @crazyadventures, thanks for reaching out! I recommend contacting Rakuten directly so they can look into this for you: 

Email: uspubsupport@rakuten.com

Phone: +1 888.880.8430

[Rrmb28]

Hi @keelybt , Yes! I already did. I got approved, im already partnered. But the sephora that keeps showing up on my Rakuten are SEPHORA BR and SEPHORA AUS

what am I going to do. 😔☹️😢

please please help. I really appreciate your response. Thank you so much. 

[keelybt]

@Rrmb28 In that case, you would need to contact Rakuten directly for further assistance.