Sephora Account Hacked Last Night

[beautyinsider184]

My Sephora Account was hacked last night, I noticed fairly fast when I got a purchased notification from the app and an email saying my email was successfully changed. I emailed Sephora right away and they resolved everything fairly quickly this morning. 

Once I got access back to my account, I noticed the hacker had placed items in the cart and was ready to pick up at 

Sephora Orland Park

730 Square Drive

Orland Park, IL 60462

Please be aware and hopefully that Sephora location is checking IDs. 

Side note - is there a two-set verification process option for better security on the Sephora website so this doesn't happen again?

[Fexi]

Nobody really "hacked" your account, Sephora security is just bad, you can see from the pact your account got cracked, they got the "whole" logs of it and selling account per account, they recently got fined for $1.2mil for "Breaching CCPA and Selling User Data", 

[muffintown]

My account got hacked this week. 

They sent a product to me then tried to buy an expensive perfume but was over my limit. I don't really feel secure even having an account now, if this is so easy to havo won't it just happen again.. 

[DaneeBT]

Hi @muffintown

I'm so sorry to hear about this! In reviewing your account, I see that you were recently assisted via our Live Chat and the issue has been resolved. If you have additional questions, you are welcome to send me a private message.

Regards,

Danee

[MissHollyAnn555]

My account was hacked this week also.  They bought a lipstick which is being sent to my apartment and a $150 gift card being sent to Garden Grove California. Thank God the gift card was canceled.  But I'm receiving a lipstick in 2 more days.. I guess I can return it.  I removed my paypal from this site.  Working on deleting my paypal account. 

[LaurieBT]

Hi @MissHollyAnn555,

I'm sorry to hear about this! I'll send you a message shortly.

Best regards,

Laurie

[GEazyItaints8f]

Thank goodness I saw this order --- and canceled along with ---. #hacked Almost $400 would have been taken. 

Here are some details of the order last night: Your Sephora Gift Card will be sent separately. The arrival date depends on the chosen delivery address. 

Order Date: November 22, 2022, 7:50 PM
Estimated Delivery Date: November 29, 2022

Ship To

[LaurieBT]

Hi @GEazyItaints8f,

I'm so sorry to hear this! I'll send you a message shortly. Please note, the order numbers and address were removed from the post for security. Thanks!

Best,

Laurie 

[plethancha]

My was yesterday, they bought the gift card and ship them somewhere else 6 hours away from my house and Sephora said can’t cancel my order because it already processing.

not safe at all.

[DaneeBT]

Hi @plethancha

I'm sorry to hear about this! I see that the representative you spoke with yesterday submitted a cancellation request for the order and assisted you with your account. If you have additional questions or concerns in the meantime, please send me a private message. Thanks!

Regards,
Danee

[calliemaeee]

My account got hacked tonight!!! Same with the notification. They spent over $500 in men’s cologne to pick up in Burr Ridge Illinois!! My money is gone

[keelybt]

@calliemaeee I'm sorry to hear that! I see that you have now been assisted with this by email. 

[obiwan]

Mine was today, had a pickup at a Sephora location in TX. As soon as I went to log into Sephora to cancel it, iPhone prompted me to change my password due to Sephora having a data breach. I made sure to freeze my card and remove my info from Sephora and PayPal. Maybe Sephora could use a two factor authentication to prevent further issues? 

[DaneeBT]

Hi @obiwan

I'm so sorry to hear about this! I will send you a private message.

Regards,
Danee

[Allia88]

My account was hacked this week too. A bottle of mens cologne was sent to an address in California, where I do NOT live. They put my name but I see a phone number on the purchase. I'm so upset. It was $90 that I can't spend.

[jnarita]

Same here! Women's perfume sent to San Gabriel, CA. Never been there...

[keelybt]

@jnarita I'm sorry to hear that! I will send you a PM to help. 

[LaurieBT]

Hi @Allia88,

I'm so sorry to hear this! I'll send you a message to help.

Best regards,

Laurie

[LaurieBT]

Hi @beautyinsider184,

I'm so sorry to hear this! I'll send you a message.

Best regards,

Laurie

[ATLSHIRAZI]

I’m super annoyed. Someone hacked into my account and placed several orders including using ALL my 9600+ rouge points on the rewards bazaar.  Definitely don’t like this and having someone hacking in my account knowing my address and info now.  I’m deleting my account after I fix this annoying situation. 

[DaneeBT]

Hi @ATLSHIRAZI

I am so sorry to hear about this! For further assistance with your account, please contact us via phone at 1-877-737-4672. Thank you.

Regards,

Danee