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Post in Customer Support

Sephor pulls merchandise when there is a 20% discount available

Received this email today from Sephora with this title "Babe what’s wrong, you didn’t use your *20% OFF‡‡ AT SEPHORA"   I thought I would answer this question.  I tried to use my 20% off coupon, but every expensive product that I tried to purchase suddenly had only the "mini size" version available.  The day after my coupon expired, suddenly the full size versions were available.  Pretty scummy and you lost a customer. 

 

 

Re: Sephor pulls merchandise when there is a 20% discount available

@karina100 I'm sorry to hear that items were unavailable when you tried to use your discount. Popular items do sell out quickly during our promos and I understand this can be disappointing. I will share this feedback with the appropriate department for future improvements. 

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