Scent certificate

[lemarrmarr]

Hi there -

I am attempting to redeem the scent certificate I received from a sample kit. Are there instructions on the website? It seems like a reoccurring issue for folks it be nice to come to a page with formal instructions. 

thank you! Happy Holidays!

[DaneeBT]

Hi @lemarrmarr

Inside of the Sephora Favorites set, there should be a voucher to redeem for a full size featured fragrance online or in store! To redeem online, please add the featured fragrance to our basket then enter the promotion code either on the first page of checkout or the last page of checkout in the Promo Code section! The code should start with the letter U and should be located underneath of a barcode. 

Please also note that a common issue is that the number 1 looks like the letter I. 

If you're still having trouble, please send me a private message with a clear photo of your voucher so I can further assist. Thanks!

Regards,

Danee

[lleahdanielle]

My code isn’t working when i put it in as a promo code

[keelybt]

@lleahdanielle I will send you a PM. 

[Shabme]

Hi, so hard I am tired giving up try so many times my name is selina southwell I want to redeam MARC JACOBE 

DAISY PHONE ME.

PERMO IS 

[DaneeBT]

@Shabme I'm sending you a PM to further assist!

[nickname3s]

Mine doesn’t work either 

[keelybt]

@nickname3s I'm sorry to hear that you are having trouble! I will send you a PM. 

[360juan]

Hello Mine doesn’t work either it says something along the lines of code does not exist 

[DaneeBT]

@360juan oh no! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with a clear photo of your voucher or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[vivi2682]

Mine didn't work either please help I want Prada Candy

[DaneeBT]

@vivi2682 It looks like your private messages are currently turned off. Please send me a private message with a clear photo of your certificate or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!