Scent certificate not working?

[Violetbeach]

Hi, I have a Sephora Favorites scent certificate that won't work, can I get some help with that?

[DaneeBT]

Hi @Violetbeach

A common issue is that the number 1 looks like the letter I. Additionally, the code is usually listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

Regards,

Danee

[alenkaa]

I applied the code using the “1” and it still says it doesn’t exist, do I have to include the dash?? help please

[DaneeBT]

Hi @alenkaa Yes, the dash should be included! I'll send you a PM.