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Post in Customer Support

Scent Certificate

Hiiii! I have a scent certificate and it’s not letting me redeem it online/enter the code or scan a barcode. The product I want is never available at the Sephora locations near me, what should I do? Thank you!

Re: Scent Certificate

I also don’t know how to redeem my certificate online 

Re: Scent Certificate

Hi @acoop21 There should be a promo code listed on your voucher to enter at checkout! If you're not seeing it, please send me a private message with a clear photo of your voucher so I can take a look. Thanks!

Re: Scent Certificate

I put the voucher number in at checkout and it said it was invalid but I literally just bought it yesterday 

Re: Scent Certificate

@acoop21 I will send you a PM to help. 

Re: Scent Certificate

Hi @carachrist I'll send you a PM to help! 

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