Samples no longer offered?

[Broo127]

Sephora used to offer 3 free samples with orders, then they cut it to 2. Now there’s not even an option to pick any samples at all. There have been NO samples shown for my last two orders. The first time, I thought it was some kind of website glitch, but maybe it’s a new policy. I became a regular customer for a number of products I tried via the small samples, and I think discontinuing them is very shortsighted. 

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[chrissychrissyva]

I've bought Full-sized & mini sizes of products from Sephora _._com AFTER I received Sephora Samples Online.

I liked that sometimes Sephora offered Makeup & Perfume Samples Online. We don't have a Sephora store near us. I liked seeing how the 'texture & coverage' was with Foundations, Concealers & Powders before bought them Online. Also, certain Face Moisturizers break me out of they are 'too heavy' for my skin type & Samples of these products were great for me.  I liked the 'tiny Perfume Samples'. They were great to see if you liked a Perfume before you bought it or not. Also, I had to see my family member got headaches from certain Perfumes before I wore a Fragrance around them. 

Since I do not have a Sephora near me: I would be less likely to buy a $25.- , $50.00+ Foundation or Perfume without seeing if I liked it FIRST before I bought it. (Because I'd feel sad if the product was not a proper fit for me & I'd have to return it.)

[PaulTL]

Same here...seems like you have to beg for it, which is quite embarrassing and humiliating

[SuzyQSmith]

Honestly, I hardly ever got my samples. Was really frustrating. 

[LaurieBT]

Hi @SuzyQSmith,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best regards,

Laurie

[fitnessmodel]

Yep. It’s real sad that even paper samples are being taken way from us. I blame it on the universal free shipping. When the feature was just free shipping for Rouge members, the samples were nine minis and now are cardboard with a lick of product and seldom some perfume vials. Meanwhile the prices of everything in their store keeps going up. Very depressing. 

[WinterLight2026]

I was offered samples but didn't get the one my daughter and really wanted. Was bummed, as the sample was Coco Mademoiselle..

.I was going pay extra to have item shipped but we were so excited to get samples that I had it shipped instead only you have some other sample I don't even know what it is. We received the other one though.

... I really wanted to try that coco mademoiselle. I'll try to contact the chat, but it keeps saying it's unavailable. 

It was nice to get samples ..I was  disappointed it wasn't the one I thought was coming though. It would be better if you got to choose an alternate, I guess. 

[poxi]

Just ordered this week and no button for mine either. There was no pop up above either.  Just nothing. I did look and I had to go to rewards link to use some of my points but I had to find it and some of the ones advertised were not actually there when you tried to add them it wouldn't add and when you clicked them to see what they were it took you to something else on a couple of them.  It was quite maddening that and I was like maybe it is the website.  Seeing this has been going on for some weeks from you all maybe I am thinking otherwise now.  Maybe Sephora is turning more corporate than we like. So what's next the return policy axed? That's my before coffee rant as I feel I'm owed some samples in my life.

[LizbethCA]

I came on here wondering the same thing and after reading the comments, lo and behold I found it in an area towards the bottom right (on desktop) where it is super easy to miss. That's shady. 

[Blorged]

Super Shady !!!

[Clairedeloon]

OMG thank you so much for posting this because I never would have thought to look at the lower right. Why are they hiding it now??

[DanniiGomez]

I agree. They hid all the free sample & rewards bazaar. Practically all the beauty insiders benefits. 😡 

[Alloo]

Today I have no option for samples, promo offers or points bizarre. Just nothing 😞

[PaulTL]

I also get my fragrances from shopper's drug mart, and they're sooo generous with their samplers...why can't sephora do the same? 

[LaurieBT]

@PaulTL, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[DaneeBT]

@Alloo You should have the option to add samples and rewards to your basket on the first page of checkout! If you're on the app, you'll need to scroll down to the bottom to where it says "Beauty Insider Benefits". There, you can select your samples and rewards. 

On desktop, you should have the option to add samples and rewards under the same section but on the right side of the page. Thanks!

[babka]

Agree.  The reason I religiously ordered from Sephora  was for the samples so I could try new products.  Without that perk, I no longer feel loyal and will just as likely order from Nordstrom or Blue Mercury, etc.

[Taciturn]

I agree, I do not see sample options on the phone or my desktop. Without samples, I would hesitate to buy many products, not sure what Sephora is playing at.

[tumorcrunch]

I had this issue too, on mobile. the “Get 2 samples with every order” link was completely gone, and the “view featured offers” link only took me to the Offers tab.

I tried on desktop and it was there! It seems like a weird way to decrease the amount of samples they have to send out. But in any case if you’re having this issue on mobile, try desktop!