Samples issues

[pookspook]

Maybe this is sound like nothing to others.But for someone like me , who has been a long time & loyal customer I think I feel the need to raise the issues. Nowaday the company s standard has really been gone down the hill. Lately, I started to see that the 3 samples that Sephora "allow" us to choose is just a fake incentive.And the reason is 1)the items that shipped is "never" those what I chose, not even close to.It s like someone just picked and threw it in the shipping package (like the ugly cheap skincare or perfume) AND 2) Even worse, sometimes they only gave you 2 items instead of 3. To some this may come as a small issues because those samples are to be given for free (Technically). But I would argue that it is not 100% true since you eventually have to make a purchase to earn it. And that’s why I called it “Incentive” or “perks”. Most importantly, this small discrepancy also shows how careless and unprofessional the company’s business practice is. If you want a customer to give their loyalty to you, at least you should be play honest in the game, too. As much as I hope this will bring to someone’ s attention leading to the room for improvement, to me I believe there’s a plenty of alternate choices out there that are willing to stick with the simple principles of being “care” for the customers.

[yauvana]

This keeps happening to me as well and I'm about to seriously stop shopping elsewhere. Their recent promotion was for 5 samples and I got only 4 and not all of them are the ones I selected. I honestly only buy at Sephora because of the perks. Many times the products I buy are available elsewhere and sometimes even cheaper. It's really frustrating.

[MaliBT]

Hi @pookspook, 

I'll send you a private message to assist you. Please check your inbox when you  have a moment. Thanks!

Happy Friday, 

Mali

[pookspook]

Hi Mali,

I just sent the information back as requested. Thank you again for your assistance.