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Post in Customer Support

Samples Are Now Like Winning the Lottery

Ok Sephora, it’s getting ridiculous about your lack of samples. As you know, the samples help greatly about buying products so why are we hardly receiving them now??? 

I love buying new products but first I must try and now I’m so used to no longer getting samples or even substitutions (which I’ve never gotten) that when I received my order a few weeks ago, I was so surprised that I actually received them! Now, you had my hopes up that samples are back but I should’ve expected that that was too good to be true. My order I received today and no samples. 


Re: Samples Are Now Like Winning the Lottery

Hi @Surferrosa13,


I'm sorry to hear this and I will send you a message shortly. 


Warm regards,


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