Sample SKU error

[Mariagrass]

Hello! I try to add the samples and it tells me that some of the items have the same SKU. I tried a bunch of different combinations and it says the same thing.

The issue started at least since yesterday when I tried to place an order. I waited and still doing the same thing. 

[kaithleengyn]

I'm having the same issue too! And it's been like this for weeks! Is there any resolution?

[LaurieBT]

Hi @kaithleengyn,

Sorry, our teams are currently working to fix this on the app. In the meantime, please use the mobile browser or the desktop browser. I'm sorry for the inconvenience!

Best,

Laurie 

[melapril]

I'm having the same issue ☹️

[keelybt]

@Mariagrass I'm sorry to hear that! I will send you a PM to help. 

[chinawood]

Does anyone at Sephora know when it'll get fixed?

[LaurieBT]

Hi @chinawood,

I'm sorry that we don't have an exact ETA but our teams are working to have this fixed as soon as possible. In the meantime, please use the mobile browser or desktop browser. Or you can contact 1-877-SEPHORA (1-877-737-4672) / https://www.sephora.com/beauty/contact-us prior to completing your order, and an agent will be happy to add the samples for you.

Best,

Laurie

[lkm1991]

Hello, please help. I too am having the same problem. Really don't want to miss the Sol de Janeiro sample 😞

 

 

[DaneeBT]

Hi @lkm1991 Sorry to hear that! I'll send you a PM.

[Spazzyt]

I'm having the same "SCU" issue with adding samples. It's been going on for a week. 

[LaurieBT]

Hi @Spazzyt and @melapril,

I'm sorry about this! I recommend using the browser for the time being, and you should be able to add the samples from there. I'll send you both a message shortly for more details, so I can forward this to our technical teams. Thanks!

Best,

Laurie

[Mariagrass]

Hi! 

Where do I see the PM you've sent? 

[keelybt]

@Mariagrass You ca view your PMs and reply directly by selecting the envelope in the top right hand corner.