Sale not working

[GegaD]

 Hi, When I look in the 50% sales items list, I see Sephora Retractable Waterproof Eyeliner is under 50% sale, but when I add it to the basket it has full price. Is there a promo code that I should apply, or this  a bug on site?

[Mari1290]

I keep getting the sale has not started. I’m unable to add the code to check out or apply it 

[LaurieBT]

Hi @Mari1290,

The sale is currently live for Rouge clients. VIBs and Insiders can begin shopping the sale on 4/18. All clients receive 30% off Sephora Collection products now with the SAVENOW code. You can find more details in this thread: https://community.sephora.com/t5/Customer-Support/Sephora-Savings-Event-2023-FAQs/m-p/6475928#U64759... 

Thank you!

Best,

Laurie 

[keelybt]

@GegaD I'm sorry for the confusion. This may have been an error as I do not see this item in the sale section currently. 

[xintia]

Same thing happening for Fenty concealer

[DaneeBT]

HI @xintia sorry for the confusion. I'm not seeing that this item is in the sale section or currently on sale!

[colleen116]

The sale should have started but hasnt

[LaurieBT]

Hi @colleen116,

I apologize for the trouble and I'm glad to see you were able to place your order 🙂 

Best,

Laurie