Rude customer service

[valkler]

 

 

Absolutely disgusted by the service I was provided with today. The agent did not even offer to pass on the information on the incorrect item description so it could be fixed. Absolutely horrible, did not greet, did not apologize for the inconvenience the misleading info on the website caused, responded with an emoji and then disconnected. I’ve been a VIB for years, and this is how they treat their long term loyal customers. 

[LaurieBT]

Hi @valkler,

I am so sorry for this experience and appreciate you sharing this with us. I'll share this with the appropriate leaders to ensure this is looked into further and addressed. Additionally, I'm happy to assist with the item in your order. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and the name of the product, I'll look into this. Thank you!

Best regards,

Laurie