Rouge status reduced

[pharmkitty]

I've been a rouge member for years, this year I try to check out and it says I'm now VIB. WTH? I've made several purchases this year. Prior to this I was having trouble with the app,kept saying I was not connected to Internet. Finally had to uninstall app and reinstall just to shop and add items to my basket. What is going on?

[LaurieBT]

Hi @pharmkitty,

I’m sorry to hear this and I’ll take a look further. I’ll send you a message shortly. 
 

Best,

Laurie 

[SportyGirly125]

@pharmkitty @Did you spend $1000 last year?

[pharmkitty]

Pretty sure I did. I can go through my orders and add them up

[SportyGirly125]

@pharmkitty @I would call customer service