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Post in Customer Support
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Rouge Status Issue

I made sure I spent enough to keep my Rouge status (my order even said "this order qualifies for you to keep your status in 2018"), but now I'm only VIB, but I still have all of my points. Anyone else?

RE: Rouge Status Issue

Hey @SpicyBlossom, from what I see, you are Rouge. The icon under your username says Rouge.

Re: RE: Rouge Status Issue

Hi,

 

Oh, you are right. I see it too. I also see it under my name in the upper right-hand corner of the page next to the main site logo.  

 

However, when I click on the Sephora home page, it reverts back to "VIB". This is very confusing. I don't know which one is true in the system, but I know I spent enough to be Rouge.

 

Thank you.

Re: RE: Rouge Status Issue

Hi @SpicyBlossom

 

Sorry about this confusion! I can see that you spoke with a Beauty Advisor by phone and they are working to have this resolved for you. 

 

Thank you for your patience!

 

Bisous, 

 

Sian

Re: RE: Rouge Status Issue

Hello,

 

Yes, I did, thank you!

 

I'm wondering if you can answer this for me: If I go to a Sephora store today and return an item I purchased about a month ago and buy a new more expensive item today, will these transactions have any affect on my account and whether I get approved to have my Beauty Insider status corrected or not?

 

Thank you,

Sabrina H.

 


SianBT wrote:

Hi @SpicyBlossom

 

Sorry about this confusion! I can see that you spoke with a Beauty Advisor by phone and they are working to have this resolved for you. 

 

Thank you for your patience!

 

Bisous, 

 

Sian



SianBT wrote:

Hi @SpicyBlossom

 

Sorry about this confusion! I can see that you spoke with a Beauty Advisor by phone and they are working to have this resolved for you. 

 

Thank you for your patience!

 

Bisous, 

 

Sian


 

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