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Post in Customer Support

Rewards Bazaar Redemption



I redeemed some points for the it cosmetics reward and accidentally got the light color (I read it quickly and thought it came with a light like the benefit reward a few months ago not that the skin tone for the CC cream was light...doh!). I immediately called the rouge line and the girl was like, "i'll cancel it right now, it should totally work and you'll get your points back." Something told me that this would not work and I didn't spend 1000 more points to get the right color. Well, the order was never cancelled and I never got points back and now I have a reward that is too light for me! I don't particularly need any of the other products and it should go to someone that really wants it.


I am gifting the reward to another BI community member but is there any way I can get some points back?




RE: Rewards Bazaar Redemption

Thank you!

Re: Rewards Bazaar Redemption

Hi piccolobacio,


I am sending you a message now to help out with this!

❤️ Melissa

Re: Rewards Bazaar Redemption

You can actually return Rewards Bazaar items for a full refund; you'll have to mail it back vs in-store return, but it's actually an option. I'd call CS again now that you have the product in hand and go from there. They aren't likely to just give you all your points back without returning anything at all...

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