Return

[JosieTM]

Hello,

I have been a VIB for many years and have only 2 or three returns to Sephora in 5 or so years. I went in with some products that caused me breakout. I was told that I was declined a refund and I should get an RAR report. This is unacceptable. All of the purchases were verified with my email. Why? The beauty consultant made me feel like a criminal. She called the other consultant who assumed the same attitude. Why did this happen?

[JaneanBT]

Hi @JosieTM,

I am very sorry to hear about your experience you had at our store and with the refund, I will send you a private message so that I can provide more information. Thank you.

Best Wishes,

Janean