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Post in Customer Support
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Return Tracking

I mailed my return via USPS using the Sephora prepaid label on 6/4. On 6/5, it was picked up by the shipping agent but there has been no update or communication from Sephora since. I could not return to the store due to the pandemic closing all stores. I understand returns may be a little behind but I do not want to miss the return window either because of this. Is my return lost? When can I expect my return to be completed? Is there a record of when I shipped my return to receive my refund to my original payment method?

 

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1 Reply

Re: Return Tracking

Hi @jlf0329,

 

I'll take a look further and I'll send you a message shortly.

 

Best,

Laurie

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