Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Return Item Purchased in Store Via Mail?

Hey, I recently was recommended the Born This Way foundation by Too Faced. Wore it once and HATED IT! Made me look like I mixed my foundation with cooking oil my skin was so oily after like 2 hours. I want to return it but I purchased it in store like almost 30 days ago, I did not even know that you could return used items to sephora so i never bothered trying. I live hours away from the nearest sephora store. I am not even looking for a refund I would prefer a store credit because I will use the credit to purchase a new foundation on Sephora online asap! I understand the 'policy' but I am wondering if there is an exception based on my circumstances?

Re: Return Item Purchased in Store Via Mail?

Hi @megcanada, sorry to hear that! Regrettably, our warehouses aren't equipped to accept store returns via mail. I recommend contacting the store where you purchased the foundation for more information on your options for a return or exchange.

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors