Receiving damaged items

[Meripsico]

I received three natasha denona in the mail today and one of the shadows is completely obliterated. I’ve never gotten damaged items before, so I don’t know what’s going to happen. I emailed customer support so I’m waiting to hear back. I’m just wondering if they’ll replace it and if they do will I need to send it back first. How long does this process take? I’m so upset.  My orders are #7822584197 and ##7822584706 and the broken palettes #9 #2 #8

[Martha891]

You can go to the store and tell them about it.Bring the receipts with you and he will exchange it or give you a refund

[Meripsico]

I'm sorry but that is not possible. I'm on a business trip that will take me months out of the country. I need it solved online.

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Martha891 wrote:
You can go to the store and tell them about it.Bring the receipts with you and he will exchange it or give you a refund

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Martha891 wrote:
You can go to the store and tell them about it.Bring the receipts with you and he will exchange it or give you a refund

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