Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Received used products...

0FEDEACA-A5E0-42FE-A5C4-FB7E2584934C.jpeg

E408F0E6-4B1C-40C8-81AB-85A216E1A5DD.jpeg

6344CC2F-3F2F-45E8-9C39-475F0283477D.jpeg

10648CAC-40D2-414D-8E89-8CE6F58DC0A6.jpeg

75C84DC3-D4A4-4C20-89AE-A10DFF0F84F1.jpeg

  

A452E9D9-19ED-405E-B995-4DB18AC8815C.jpeg

309278CB-6B4A-4C80-98B6-77DFDA0ABAF9.jpeg

  

What happened to the Sephora I used to know and love?? Seems like quality control has seriously tanked..and this is coming from a loyal VIB/rouge for the last 15 years. Just ordered 9 new products (with a gift card from Christmas, but still not cheap), and five of those items were either used and/or in damaged packaging..I understand mistakes happen, but literally half of my order was defective in some way. In COVID times, this really makes me question how sanitary Sephora’s practices are..whoever checked/signed off on my packing slip sure didn’t take a good look at any of the products they were sending! I’m so disappointed after looking forward to receiving this order for the past two weeks, but looks like I will be returning and hopefully starting fresh. I always ride or die for Sephora..SOS!

Re: Received used products...

Hi @FallonT,

 

I am so sorry to hear about this! I will send you a PM to further assist.

 

Always,
Danee

1 Reply
Conversation Stats
  • 1 reply
  • 124 views
  • 1 Hearts Given
  • 2 Contributors
Photos7
  • 0FEDEACA-A5E0-42FE-A5C4-FB7E2584934C.jpeg
  • E408F0E6-4B1C-40C8-81AB-85A216E1A5DD.jpeg
  • 6344CC2F-3F2F-45E8-9C39-475F0283477D.jpeg
  • 10648CAC-40D2-414D-8E89-8CE6F58DC0A6.jpeg
  • 75C84DC3-D4A4-4C20-89AE-A10DFF0F84F1.jpeg
  • A452E9D9-19ED-405E-B995-4DB18AC8815C.jpeg
  • 309278CB-6B4A-4C80-98B6-77DFDA0ABAF9.jpeg