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Post in Customer Support
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Received used product

Hi I just received my Sephora order with a mini sized Murad rapid dark spot correcting serum. I opened up the package and the bottle has what looks like foundation all over it and now of course I’m second guessing the product, how do I know it’s what I actually ordered? Or did someone replace/tamper with it?If I’m buying this new at $40 I would appreciate a product that’s brand new. Don’t you guys make enough money? You shouldn’t have to regift. 

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Re: Received used product

@ruk96  I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings on a browser, not the app. Thanks! 

Re: Received used product

@ruk96 sorry to hear about this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

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